Thanks for taking the time to look through this!
We are always happy to answer questions and talk with customers, but if we can provide your answer here, that lets us stay on the bench and get your guns back to you!
As always though, if you have a questions that's not answered here, or you just want to talk about your project, feel free to give us a call. We are open Wed-Fri, 12:00-6:00, and Sat 10:00-4:00 Pacific Time.
Q: Can you work on my _____ firearms?
A: We are a full service gunshop, and can work on pretty much anything, BUT that's only for walk in customers. We have found the logistics of shipping and trying to communicate with customers on odd firearms and projects to be extremely challenging and frustrating for everyone involved. So at this point, if it's not listed on our website, you will have to be a local customer and walk it into our shop.
Q: What level of trigger work should I get?
A: If you click on the different levels of trigger work, there are videos in the descriptions which pretty clearly explain exactly what each level of work is. The only other thing I would add is, if you have a metal 10/22 trigger group, get a Tier 2 or Tier 1. If you have a plastic group, get whatever level of work fits in your budget. However, if after all the videos and descriptions you still have questions, feel free to give us a call during our open hours. We are very busy, so don't feel bad calling again if you haven't heard from us. Sometimes we need a reminder too.
Q: Have you received my trigger group?
A: Probably. As of August 2016, we process triggers twice a week, and do trigger work seven days a week. That means that if your trigger has arrived, it's probably already done. However, if we process triggers on Tuesday and Friday, and your trigger arrives on a Saturday, you wont get an email until the following Tuesday saying that it's here. In that situation there's a pretty good chance that you'll get another email the same day saying that it's done and shipping back out, since it was in our shop and getting worked on even before the email to you had been sent. So please, if you don't immediately get an email from us as soon as UPS says it's been delivered, don't panic. We have never lost a trigger, and if we ever did, we would buy you a new one.
Q: Why do you never answer my emails? Or my phone calls? Are you avoiding me??
A: Okay, so we've never actually gotten that question, but I'm sure some of you are thinking it! This ties in with the previous question; we are trying to keep up with a massive work load with a skeleton crew. It's important to me to provide great customer service, so often I'll stay up late and answer emails, or even break out my laptop with my morning coffee and plow through some. We are also actively expanding our customer service team by getting our gunsmith's actually spooled up to answer specific emails pertaining to the work they do. It's tough getting a gunsmith to type, but even an old dog can learn new tricks!
We are growing faster than anyone ever imagined, in the work we can do, in the amount of work coming in, and in the number of employees. As we are growing, we are actually getting better at communicating with our customers. That said, we are still a small shop with a lot of work. It's always best to call during business hours and, assuming there aren't a ton of customers, we will answer the phone. If you don't hear from us, don't hesitate to call again!